Cost Management

Savings at the cost of service is bad business. Without cost controls, great service becomes irrelevant.

Throughout our client relationships, we have been successful in offering vendor strategies and the associated logistics to achieve tangible savings. By employing our cost-savings experience and cost-avoidance programs, your dedicated agent will:

  • Design and implement effective, measurable cost protocols
  • Enforce your travel policies
  • Maintain superior service benchmarks
  • Directly reduce overall trip costs consistently

Our air, hotel and car rental programs, coupled with key preferred vendor relationships, give Malmberg Travel (as a member of Tzell Travel Group) a distinct advantage in affording clients some of the most competitive contracts available. They include:

  • Discounted premium fares within key international markets
  • Positive space upgrades
  • Business reward programs
  • Hotel and Car Rental discounts

As an entity, Tzell is one of the largest independent hotel customers in the world, which affords our clients access to a hotel discount program with substantial savings at over 20,000 properties at 190-plus hotel chains worldwide. Besides our hotel discount program, Tzell also features a Hotel Benefits Program, with a focus on 4 & 5 star properties that provides unique amenities and exclusive privileges at over 500 hotels in over 250 destinations.

  • Technology

Malmberg Travel is committed to advanced technology, which enhances the delivery of our services and the efficiency of our travel agents. Web-based platforms enable us to do what we do best – provide uncompromising service to you, our client. We offer high-quality travel technology products which offer you and your organization convenient 24-hour access to a wide range of travel and booking information. In addition, our website offers valuable links which instantaneously connect users to a host of related information sites.

All reservations are accompanied by an email confirmation with a VirtuallyThere! link. This site enables you to access real-time travel information 24-hours a day, seven days a week. With this innovative tool, you are able to access your itinerary, invoice and electronic ticket receipt at your convenience.

  • Customized Corporate Reporting

We recognize that management information is a key operational tool, and we are able to provide you with a variety of reports to assist you in monitoring activity and ensure that your travel policy is upheld; enabling effective control of budgets.

  • Customer Relationship Management

On commencement of our relationship, we will request you to complete a Customer Profile Form for every traveler within your organization (see enclosed). This enables us to save time on every booking in gathering information about frequent flyer memberships, passport numbers, credit card information, seat preferences, meal preferences, hotel memberships, rental car preferences, and more.

Our CRM database stores your personal profile and travel pattern and becomes a history of travel activity which can easily be accessed to view accommodations and destinations previously visited.

Professional Business and Leisure Travel Services

  • Web-Based Reservation/Ticketing/Invoices
  • Advanced Seat Assignment
  • The Highest Level of Corporate and Leisure Agents
  • Specially Negotiated Corporate Discounts
  • Guaranteed Lowest Fares
  • Exclusive Quality Control Measures
  • Computerized Hotel/Car Reservations
  • Custom Designed Billing/Reporting
  • Domestic Toll-Free Phone Service
  • Direct Telephone Lines
  • 24 Hour Emergency Service
  • Key Agent Assignment
  • Prompt, Professional Delivery Service
  • Experienced Meeting Planning
  • "VIP" Vacation Sales
  • Monthly Evaluation/Service Calls
  • Individual Traveler Interviews
  • Additional Special Services
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